Ask Us Anything

Questions & Answers

The Questions We Hear at the Counter

Thirty-five years of answers, in one place. If yours is not here, call us at (562) 986-4380 or just come in.

Visiting Us

Where exactly are you?

1823 Ximeno Avenue, Long Beach, CA 90815, at Los Coyotes Diagonal and Ximeno near the traffic circle. We are in the Marshalls and In-N-Out shopping center, five doors down from Marshalls. Easy parking, and yes, In-N-Out after is encouraged.

What are your hours?

Tuesday through Saturday, 11 AM to 5 PM. Closed Sunday and Monday. Trunk show days sometimes run special hours, which we always post on our Events section and on Instagram.

Do I need an appointment?

No. Walk right in. If you are planning a custom design or bringing in a collection of inherited pieces, a quick call ahead at (562) 986-4380 helps us give you our full attention.

Watches

How much is a watch battery?

$10, and most are installed while you wait. Bring the watch, browse the cases for a minute, leave ticking.

Do you carry watch bands?

Yes. Leather, stretch, metal, sport, and specialty bands are in stock, and we can order others if we do not have your match.

Do you repair watches and clocks?

We do. Bring it in for a free estimate.

Repairs & Sizing

Do you do jewelry repairs?

Yes, and we want you to know it. Ring sizing, broken chains, clasps, prongs, missing stones, restringing, and full restorations. Estimates are always free.

Who does the work?

Small repairs and restringing are done right here in the store. Larger work goes to the master jeweler we have trusted for more than 30 years. Same hands, same standard, since before some of our customers were born.

How long does a repair take?

About two weeks for most repairs. Need it faster? Rush jobs can usually be done in one to three days. Just tell us your deadline when you drop it off.

Custom Design

Can you make something from my idea?

Absolutely. Bring a sketch on a napkin, a screenshot, a magazine page, or just a description. We will walk you through stones, metals, and settings and design it together. We work with any budget.

How long does custom work take?

Custom designs and custom wedding bands usually take up to three weeks. Worth it.

I lost one earring. Can you replace it?

Very often, yes. Lost or stolen pieces can be duplicated. If the part is not available from our vendors, we can have it custom made.

Can you redesign jewelry I already own?

This is one of our favorite things to do. An inherited diamond, an outdated setting, a drawer of pieces you never wear: we turn what you have into something you will actually put on. Start on our custom design page or just bring it in.

Cleaning & Care

Do you clean jewelry?

Yes, and it is free. In-store ultrasonic cleaning and buffing, any time. Stop by before a big night out. Kinda chic to have jewelry that actually sparkles.

My white gold ring looks yellow. What happened?

Totally normal. White gold is rhodium plated, and the plating wears over time. Rhodium plating or refinishing a ring runs about $45 and brings back the bright white finish.

Can I buy jewelry cleaner?

Yes. A small jar of our J&L private-label cleaner is $8 and is safe for all jewelry.

How often should my ring be checked?

Bring it in a couple of times a year. We check prongs, loose stones, clasps, and setting wear. Preventive care is a lot easier than replacing a lost diamond.

Appraisals

What does an appraisal cost?

A verbal appraisal is free. Written appraisals for insurance average $150 and up per piece, depending on the item. Bring it in and we will quote you before any work begins.

Estate, Consignment & Inherited Jewelry

How does consignment work?

Bring in fine jewelry or high-end watches and we price them for our consignment case. Pieces stay about six months. When your item sells, you receive 70% and we keep 30%. If it has not sold by then, we either return it or talk about adjusting the price.

What do you accept on consignment?

Real gold, platinum, fine gemstone jewelry, and higher-value pieces. We do not take costume jewelry or sterling silver.

I inherited jewelry and have no idea what any of it is.

Bring the whole box. We will help you identify what is gold and what is valuable, help divide pieces among siblings fairly, and tell you honestly what is worth consigning, redesigning, or selling as scrap. No pressure, ever. This is one of the most meaningful things we do.

Selling Your Gold

Do you buy gold?

Yes. We weigh your jewelry on site, right in front of you, and pay by check based on the current gold price. No mail-in envelopes, no mystery math.

Engraving, Plating & Extras

Do you engrave?

Most flat-surface pieces are engraved right here. Hand engraving and machine engraving on other pieces go to our specialist engravers. Prices vary by piece and the amount of engraving.

Do you offer plating?

Gold, silver, and rhodium plating are all available.

My ring will not go over my knuckle anymore. Help?

We have real solutions for arthritis and changing hands: a custom hinged shank that opens and closes, ring guards fitted while you wait, a spring guard soldered inside the ring, or small adjustment balls soldered inside the shank. Come try the options.

Do you carry men's jewelry?

Yes: wedding bands, rings, bracelets, necklaces and chains, watches, money clips, and cuff links in stock, and more that we can order.

Do you have charms?

A few in the case, and catalogs with thousands more in sterling silver, gold filled, or 10k and 14k yellow or white gold.

Do you gift wrap?

Yes, and it is free. Custom gift wrapping that looks like you tried very hard.

Our Community

Are you involved locally?

Long Beach is home. J&L has been a member of the Long Beach Executives Association for more than 20 years, so if you need a great local plumber, florist, or CPA, ask us. We also donate to local schools and charities. For referral or donation requests, call (562) 986-4380.

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